|
There are four key elements in achieving Performance Mastery,
Anticipation is the ability to determine the future and the
wisdom to recognize the need for change. Excellence is
meeting or exceeding the customer requirements on time, every time
and the ability to combine knowledge, skill and attitude with a
total dedication to satisfying the customer and each other. Return is to
ensure a fair compensation to the organization, customers,
suppliers, employees, and community, and Commitment is the
capability to maximize the potential of the people while inspiring and motivating
each employee to consistently improve.
Each key element incorporates some consistent practices:
-
Anticipation
Practices:
Total focus on the Customer
Plan for the future
Integrate key values
Achieve clarity of vision
Involve everyone in execution
-
Excellence
Practices:
Eliminate wasteful processes
Consistent improvement
Achieve flawless execution
Make customer satisfaction your primary business
-
Revenue Return
Practices:
Reward financial accountability
Reduce costs through efficient operations
Maintain equitable return on investments
Have a long term view on growth
-
Commitment
Practices:
Attract and retain the best people
Recognize excellence
Strive for internal development and promotion
|
|
