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Critical Aspects of a Performance Management System:
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Assess Competencies
One of the keys to success in the development of a performance
management system is the ability to assess and motivate
employees. One of the proven methods of accomplishing this
task is to provide accurate and objective measurements that
identify the strengths and weaknesses of each individual
against established norms. This assessment provides an
excellent baseline for the employee and should develop an
internal desire to achieve a higher level of performance.
Once a set of agreed upon behavioral questions have been
developed, that directly correspond to the identified
competencies, all identified employees should be assessed
through a multi-rater assessment process. This process
provides for confidential feedback from credible work
associates. Feedback from people who observe that person on a
regular basis - superiors, peers, subordinates, and customers
- confirms the strengths and identifies the areas that may
require improvement. The assessment also provides a commentary
section that will give specific input and suggestions for
improvement, and can compare the perceived importance of each
competency between a superior and subordinate.
Another direct benefit of this assessment is to see how all
of the individual employees within a job family, as a group,
compare to the established job profile. This provides insight
into the overall strengths and weaknesses of the group as a
whole and can identify future requirements for further
development.
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