Vision—This course
teaches senior executives how to conduct a culture
audit, develop integrated change efforts, develop a
sense of vision or strategy, avoid short-term
solutions, and develop congruent change strategies.
Interact—By
far our most popular performance management course,
Interact is designed for managers, supervisors and
leads. It teaches individuals how to communicate with
clarity, solve problems, motivate effectively, deal
with anger, prevent resistance, involve employees,
give recognition, and set clear follow-up.
Role-playing scenarios are created specifically for
banking, call centers, prisons, technical, software,
and other industries.
Conflict—Designed
for both supervisors and non-supervisory personnel,
Conflict teaches individuals how to respond to angry
confrontations, manage their temper, deal with value
challenges, handle illogical arguments, and search for
win-win solutions.
Performance—This
course helps supervisors and non-supervisory personnel
set challenging objectives, manage their daily
performance, conduct yearly planning discussions,
resolve disagreements during reviews, and provide
timely follow-up and feedback.
Teamwork—As
organizations increase participation, more employees
find themselves working on task forces and teams. This
course helps teams understand their charter, identify
customer issues, analyze problems and collect data,
develop creative solutions, resolve conflicts, manage
effective team meetings, and reach consensus on tough
issues.
Influence—This
course teaches participants how to solve problems with
their peers and managers in a way that takes care of
the task at hand and strengthens relationships. In
addition, it helps non-supervisory employees solve
problems, deal with anger, motivate effectively,
express appreciation, involve others, and set clear
follow-up.
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