Chuck Canfield has a wealth of experience in the implementation of performance management systems strategic thinking, Total Quality Management, and high impacting training programs. Over the last 30 years, he has held positions at all levels of management in both product and service oriented businesses. For the last 15 years, he has been a consultant to private, publicly regulated, and non-profit organizations that are experiencing crisis or desire to change or improve their current environment or culture. His capability to analyze and understand the global picture while pursuing specific objectives brings a unique talent to any project. He has hundreds of hours of instructional training and is a recognized speaker in the areas of determining competencies essential to job success, strategic planning, TQM, personnel development, and personal mastery. He also has developed a comprehensive selection and training process for in-house TQM instructors and facilitators. He is renown for his capability to achieve consensus on project success and then finding the most expeditious and efficient way to accomplish that success.

e-mail Chuck

• Working with a large financial organization in the improvement of customer service
• Assessing individual and organizational needs through a Work Profiling Process
• Being instrumental in the development and implementation of a comprehensive TQM plan for a fortune 500 firm
• Facilitating quality teams in the resolution of critical implementation issues with a major communications firm
• Serving as project manager to resolve chronic quality problems with a large defense contractor
• Qualifying and training a group of 24 quality instructors and facilitators
• Facilitating top management teams in the successful implementation of quality initiatives
• Planning and implementing a Cost of Quality initiative for a client resulting in the identification of waste and expansion of the program throughout the whole company
• Working with foreign airport authorities in the resolution of transportation issues
• Interfacing with the Department of Defense in the resolution of Contractor Operation Review issues
• Facilitating and helping to implement an integration and alignment initiative for a large non-profit agency to improve the quality of its programs and services
• Preparing and implementing a strategic plan for Drug Free Youth in Texas (D-FY-IT)
• Preparing and implementing a comprehensive plan for upgrading and expanding a halfway house for troubled juveniles coming out of the Dallas Juvenile Department

• Past president of the Dallas Chapter of the American Society of Training and Development
• Dallas Rotary Townhouse
• Turtle Creek Manor
• Past chairman of Operation ReStart
• Current Chairman of Drug Free Youth in Texas
• Member of the American Society of Quality Control
• Active member of other non-profit organization

• American Society for Training & Development Tulsa Chapter - "Are You a Competent Trainer?" – Tulsa, Oklahoma – March 1998
• American Society for Training & Development Fort Worth Chapter - "Are You a Competent Trainer?" – Fort Worth, Texas – February 1998
• American Society for Training & Development Dallas Chapter - "Are You a Competent Trainer?" – Dallas, Texas – November 1997
• Society for Human Resource Management International Conference- "Outsourcing Training" – Fort Worth, Texas – October 1997
• International Newspaper Financial Executives - "Performance Appraisal – What Works, What Doesn’t and The Future." – Dallas, Texas – July 1997

While at SPG Melissa has successfully performed a wide variety of tasks and assignments in the areas of human resource management, purchasing, budgeting, marketing coordination, and development of internal systems. She has proven invaluable in providing the day-to-day coordination that is critical to SPG’s ability to meet our client requirements.